Shipping policy

 

Scannable ("we" and "us") is the operator of shop.scannable.io ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations of our service.

Our fulfilment centres are based out of the US, UK and Europe. The further you live from these locations, the longer your package may take to arrive.

PLEASE READ: International orders may be subject to customs/duty fees which have to be paid before the shipment is released to you. If you're unsure whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order. We are not responsible for these fees. You will not be eligible for an order refund should you decide not to pay these fees once your shipment is processed by the Customs department of your country. We also recommend keeping a close eye on the tracking of your shipment, and contacting us or the shipment provider if the shipment appears to stop moving. 

Our fulfilment centre is closed on weekends (Sat/Sun), holidays, and other rare occasions. This means we will prepare orders, but do not hand them over to the carrier for shipment until the next open day of business. Orders typically take 48 hours to process when placed Monday through Friday.

The exception to processing time is during November and December when holiday volume increases greatly. We appreciate your patience during the holidays as our teams are working very hard to process and get your orders to the couriers.

We may post a notice on our website if orders will take longer than usual to ship.

If your order comes back 'return to sender', we will either refund the cost of the item minus shipping, or you can pay to have it re-shipped.

We cannot guarantee specific delivery dates, and we do not offer refunds for shipping fees if packages are delivered later than expected. Any option labelled "Next Day" or "2nd Day" simply refers to the exact name of a service provided by a carrier and not a delivery guarantee.

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

If your parcel has been damaged or is lost in transit, please contact us as soon as possible. We will request that the courier opens an investigation into the shipment, and will process a refund or replacement as soon as the courier has completed the investigation with the outcome being that the courier is at fault for the loss or damage.